Privacy Policy

Ratifyly (“Ratifyly,” “we,” “us,” or “our”) provides a real-estate comparative market analysis (CMA) and AI-assisted transaction-compliance platform for real estate agents and brokerages. This Privacy Policy explains what information we collect, how we use and process it — including with artificial intelligence — how we store and protect it, and the choices you have. Ratifyly is currently offered as a free beta.

By creating an account or using the service, you agree to the practices described here and in our Terms of Service.

We collect the following categories of information:

• Account information. Your name, email address, brokerage or company name, password (stored only as a salted hash), and account settings.
• Transaction and document content. Real-estate contracts, addenda, disclosures, and related documents you upload, along with the structured data extracted from them (parties, dates, addresses, prices, contingencies, tasks, and similar transaction details).
• CMA and property data. Subject-property details you enter and the comparable-sale, parcel, and market data used to generate a CMA.
• Usage and technical data. Log data such as IP address, browser type, pages visited, actions taken, and timestamps, collected to operate and secure the service.
• Communications. Messages you send us for support or feedback.

A core part of the service uses artificial intelligence to read uploaded documents and produce structured output. When you upload a contract or document, its contents may be sent to third-party large-language-model providers that we use as sub-processors to perform extraction, classification, and compliance review. The AI returns structured fields and flagged issues, which we store alongside your transaction.

• We instruct our AI providers not to use your content to train their general-purpose models, consistent with their enterprise/API terms.
• AI output can be incomplete or incorrect. It is decision support, not legal, financial, or professional advice, and should be reviewed by a qualified person before you act on it.
• We do not use your uploaded documents to sell advertising or build profiles about you for third parties.

We use the information we collect to:

• Provide, operate, maintain, and improve the CMA and compliance features;
• Process and analyze the documents and data you submit;
• Authenticate you, secure accounts, and prevent fraud or abuse;
• Respond to your requests and provide support;
• Communicate service-related notices (for example, security or account updates);
• Comply with legal obligations and enforce our Terms.

Your data is stored on infrastructure we control or contract for, and each account’s data is logically isolated so that other customers cannot access it. We use reasonable administrative, technical, and physical safeguards — including encryption in transit, access controls, and hashed passwords — designed to protect your information.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential.

We do not sell your personal information. We share information only with service providers that help us operate Ratifyly, under agreements that limit their use of the data, including:

• AI / large-language-model providers used to process documents;
• Cloud hosting and storage providers;
• Email delivery providers used for transactional and account notifications;
• Property, parcel, and market-data sources used to generate CMAs.

We may also disclose information if required by law, to protect our rights or the safety of others, or in connection with a merger, acquisition, or sale of assets (in which case we will notify affected users).

We retain your account, transaction, and document data for as long as your account is active or as needed to provide the service. You may request deletion of your account and associated data by contacting us; we will delete or de-identify it within a reasonable period, except where we are required or permitted by law to retain it (for example, for security, dispute resolution, or legal compliance).

You may access and update most account information within the app. Depending on your jurisdiction, you may have rights to access, correct, export, or delete your personal information, or to object to certain processing. To exercise these rights, contact us using the details below and we will respond consistent with applicable law.

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you. Your continued use of the service after changes take effect constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or your data, contact us at privacy@ratifyly.com.